Finally got my printer; almost 1 year since I ordered. First the box is damaged to a point that content has gone missing
. One of the sample filaments must have literally fallen out of the box
before reaching me. The container box seems to be too weak for its contents.
In addition the buildtak sheets are not wrapped properly so they also got all kinds of dust and dirt attached to the back and damaged by the power plug from within the printer box, I wonder if anyone else has this problem. The printer inside the box seems to be jammed together where parts are pressing on each other. Wires are just thrown inside the box and I don't know if any are missing. I have no way of know if they are damaged until I assemble the printer. I am worried about other damaged that are not obvious because of the packaging malfunction.
Please give me advice on how to get my missing and damaged parts back. How do I start the process? Do I just email Support@trinux3d.com
Back #2720 from Hong Kong