Kodama Forum

Shipping logistics within the US

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Posts: 12

Mon Jul 03, 2017 9:04 pm  

Not sure what the shipping logistics are for replacement parts within the US but it seems to highly unfavorable for people in Hawaii and possibly Alaska as well. After a month of waiting for an extruder assembly to ship I have waited almost another month and still haven't gotten my replacement due to the shipping logistics. UPS handled the shipping once the item got to the US(6/07) but was transferred to USPS in California(6/14) and because it is parcel post they put the package in a container and wait for the container to be full before putting it on a boat. There is no telling when my assembly will be in and I do not look forward to buying more replacements parts and add-ons if the shipping is going to be taking this long every time I order something.

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